10 HOURS BACK TERMS & CONDITIONS
1. Program details
10 Hours Back includes the following:
12 90-minute group coaching calls
Coaching homework each week
Email support between sessions from Katie
Structured check-ins with fellow group members
1:1 Planning Call at the end of the program
2. Investment
The investment in the program is $5,000 upfront, or 4 monthly payments of $1,375. The first payment of the payment plan occurs with enrollment.
2. Nature of Coaching Relationship: I will bring my absolute best to the coaching relationship, but individual results are always directly correlated to the dedication, effort and openness the client brings to the coaching relationship. My role as a coach is one of facilitator and supporter for the changes they initiate; sole responsibility for the outcomes they obtain, or fail to obtain, is theirs.
Furthermore, the client agrees to hold the coach free of all liability and responsibility for anything resulting in adverse situations created as a direct or indirect result of specific advice given by the coach.
At any time that the coaching relationship is no longer working or I deem it appropriate, I reserve the right to terminate the relationship and/or to refer a client on. I would only do this if I felt the client needed support I could not provide (e.g., therapy from a licensed therapist), or if the client was behaving in a way that was clearly inappropriate or abusive. In that case, I would refund the client's fees, pro-rated, for the percentage of the program not used.
Coaching is not therapy, nor is it a substitute for the diagnosis and/or treatment of mental health conditions by a psychologist, psychiatrist, or other licensed mental health professional. If a client has a diagnosed mental disorder or a condition that should be evaluated by a licensed mental health professional, my services should be used only in conjunction with their obtaining that care. I do not diagnose mental health disorders, nor am I trained or licensed to do so. Coaching attempts to help optimize one’s overall vitality, skillfulness, and well-being, but it is not to be used instead of appropriate care from a licensed mental health professional.
3. International Coach Federation Membership: I abide by the Code of Ethics of the International Coaching Federation (ICF). This commitment means that I assume self-discipline beyond the requirements of the law.
As part of my ongoing certification with the International Coaching Federation (ICF), I may submit my clients’ first name and last initial, email address, and the number of hours we worked together to the ICF’s certification committee. I will not share anything about what we talked about, and contact information will be kept entirely confidential by the ICF.
4. Personalized attention: My intention is to facilitate every group call, except for one, which will be facilitated by my colleague Sarah Murphy-Kangas — I’ve been in many groups facilitated by her, and really personally benefited from them — I’m excited for you to get the benefit of her wisdom, as well. If an emergency or other commitment prevents me from facilitating a group coaching call, I would reschedule the call, or find a colleague I respect to go in my place.
If you email me between sessions, I will generally get back to you within 24 hours on business days. Due to vacations, family emergencies, or other reasons, there may be periods of time when it takes me longer to respond to your emails. In that case, I appreciate your patience, and I will get back to you when I return.
I will be on vacation for two weeks during this program and unable to get back to you via email during this time. To make sure you have the full experience, I will add two extra weeks of email support onto the end of our four months together.
You will have your final 1:1 planning call with me, personally.
5. Termination: You may leave the group at any time, if you feel that you have reached your objectives, or if you would like to discontinue the coaching relationship for any reason. However, you will still be responsible for the full fees for the program.
6. Refunds: Unfortunately, I am not able to offer refunds.
7. 1:1 Planning Call: I will offer a variety of times for scheduling our final 1:1 planning call – and you can feel free to pick something convenient for you. I will honor the call anytime within 3 months of the program’s end.
8. Confidentiality: It is essential to have a private, confidential space, where all group participants can feel comfortable sharing openly and vulnerably.
Other participants may share private and personal things in the group coaching calls, over email, or as part of group exercises. In signing up for this group, you agree to keep anything shared confidential, and not to share any group materials with any person outside of the group. This includes videos, emails, and group documents.